FAQ

We understand that sometimes circumstances may change, and you may need to cancel your order. However, due to our quick order processing, we cannot guarantee the cancellation of any order after it has been placed. If you wish to cancel your order, we recommend contacting our Customer Support team immediately after placing the order. We will do our best to assist you with the cancellation request, but please understand that it may not always be possible.

We are committed to providing the best possible service to our customers and will make every effort to accommodate your request. Feel free to reach out to our Customer Support team via phone or email, and we will be ready to assist you in any way we can. Your satisfaction is our priority, and we are here to help.

Once your order has been placed, we regret to inform you that we are unable to make modifications to the items purchased. However, if you wish to add more items to your existing order, you can simply place an additional order, and we'll offer free shipping!

In case you need to remove an item from your current order, kindly reach out to our Customer Support team at contact@befbeerug.com as soon as possible. They will try their best to cancel the order so that you can place a new one with the correct items. We are committed to providing exceptional service and will assist you in any way we can to ensure a satisfactory shopping experience.

Once your order is ready for tracking, which usually happens within 24-48 hours after placing the order, you can easily track it by clicking HERE and entering your order number. Your order number can be found on the order confirmation email sent to you.

Please be aware that due to the high demand for carrier services, it may take 5-8 days for the tracking information to update after your order has been picked up by the carrier.

If you encounter any difficulties or have any questions, don't hesitate to reach out to us at service@befbeerug.com. Our dedicated customer support team is available to assist you and ensure a smooth and pleasant shopping experience. We're here to help!

To view your past order history, you'll need to log into your Befbee account HERE. If you're uncertain whether you have an account, click on "Forgot Password," and if your account exists in our system, you'll receive a password reset email. Please check your spam folder if you don't find the email in your regular inbox, as sometimes it might end up there.

If you don't have an account, our Customer Support team will be glad to help! Feel free to reach out to our team via chat or email for assistance.

At Befbee, we strive to process orders efficiently to deliver the best service to our customers. While we cannot guarantee that an address change can be made, we are always here to help. If you need to update your shipping address, please email us at contact@befbeerug.com as soon as possible, and we will do our utmost to accommodate your request and make the necessary adjustments. Our customer support team will be ready to assist you promptly and ensure a smooth and seamless shopping experience.

Yes, Befbee now provides expedited shipping options for customers located in the contiguous United States who need their orders to arrive a bit faster!

Pricing:
The cost of expedited shipping is determined based on the product(s) purchased and the destination of the package. You can find the pricing for our two expedited shipping options in your shopping cart once you have added your item(s). For customers who do not require expedited shipping, Befbee continues to offer free ground shipping for all orders.

Shipping Cut-Off:
To ensure timely delivery, all expedited orders will be placed before noon EST. Please be aware that we do not offer delivery services on Saturdays and Sundays.

If you have any further questions or require assistance with expedited shipping options, feel free to contact our Customer Support team. We are here to help you have a seamless shopping experience with Befbee!

At Befbee, shipping is always FREE to the contiguous United States.
We now offer expedited shipping options to customers in the contiguous United States! Please view your cart for cost details on expedited shipping options.

Just like orders placed for in-stock items, once your pre-ordered or back-ordered item is ready for shipment, we will send you an email containing your item's tracking number. Once you receive the tracking number, you can check for delivery updates by clicking HERE at your convenience. We will keep you informed every step of the way to ensure you are updated on the status of your order. If you have any further questions or need additional assistance, please don't hesitate to contact our Customer Support team. We are here to provide a smooth and reliable shopping experience for you at Befbee!

Befbee ships within the Contiguous United States.

We strive to display the most accurate color depictions of our products on our website. However, it is essential to consider that many of our items are handcrafted and uniquely created by local artisans, which may result in slight variations in colors and patterns.

Additionally, please be aware that patterns may also vary depending on the size of the item. We take great care in providing high-quality product images to give you the best representation possible, but these subtle differences in handmade items add to their charm and individuality.

If you have any specific color or pattern inquiries, feel free to reach out to our Customer Support team. We are always here to assist you and ensure your satisfaction with our products.

here are two ways you can write a product review, and one of them will earn you a Befbee gift card!

The first way is:

1. Look out for our review email, which will be sent to you approximately three weeks after your purchase.
2. Click on the link provided in the email to write a product review.
3. By submitting your review through the email, you will receive a $10.00 Befbee gift card!

The second way is:

1. Visit befbeerug.com and go directly to the product page of the item you wish to review.
2. Scroll down to the middle of the page and click on "read reviews" > "write a review."
3. Share your thoughts and feelings about your new Befbee product in the review.

We value your feedback, and writing a review will not only help others make informed decisions but also earn you a Befbee gift card as a token of our appreciation! If you have any further questions or need assistance, please don't hesitate to contact our Customer Support team. We are excited to hear your feedback on our products!

Absolutely! We highly recommend using non-slip rug pads for a variety of reasons. Rug pads offer numerous benefits for both hard surfaces like wood, tile, and concrete, as well as soft surfaces like carpeting. Here's why you should consider using a rug pad:

1. Enhanced Stability: Rug pads keep your rug firmly in place, preventing any slippage and ensuring safety in high-traffic areas.
2. Extra Cushioning: Rug pads provide an additional layer of cushioning, which can be particularly desirable under rugs with a very close pile.
3. Minimize Friction: By reducing friction between the rug and the floor, rug pads can help decrease shedding, especially in the case of wool pile rugs.

Yes, it is normal to observe slight variations in the dimensions of your rug. As we source our products from various vendors to offer our customers the best quality and value, you may notice a variation of up to 5% from the published dimensions for your rug. This is a common occurrence within the industry and does not impact the overall quality or functionality of the rug.

If you have any specific concerns or questions regarding the dimensions of your rug, please don't hesitate to contact our Customer Support team at service@befbeerug.com. We are here to provide you with all the assistance you need to ensure your satisfaction with your purchase. Your feedback is valuable to us, and we want to make sure you have a positive experience with our products.

No, we regret to inform you that we do not accept the use of multiple promotional codes per order, unless explicitly stated otherwise in the terms and conditions of the promotion. Each promotional code can only be used once and cannot be combined with any other offers or discounts.

Befbee promotional codes can be applied to Befbee merchandise during the checkout process. Simply enter the valid promotional code into the designated field at checkout to avail the associated discount or offer. Before using the promotional code, please take a moment to review the specific terms and conditions for any additional restrictions that may apply. Enjoy the benefits of your promotional code and make the most of your shopping experience with Befbee! If you have any questions or require further assistance with using a promotional code, please don't hesitate to contact our Customer Support team. We are here to ensure your shopping journey is smooth and rewarding.

We accept Paypal and all major credit cards (Visa, Master, etc.)